FAQ

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How long will it take for my order to arrive if I order today?

Most in-stock LOHANTHONY items are processed and shipped within 3 days. Expected delivery times for United States is 10 business days, for United Kingdom 5 business days and for other International delivery is 15 business days. Please note these items are despatched from United Kingdom. UPDATED: DUE TO CHRISTMAS AND NEW YEAR HIGH VOLUME OF ORDERS WE CAN NOT GUARANTEE ANYMORE A DELIVERY TIME. THANKS FOR UNDERSTANDING AND FOR YOUR SUPPORT!

What are domestic shipping rates?

As of April 2013 the shipping cost is FREE to anywhere in the World.

How do I check the status of my order?

Expected delivery times for United States is 10 business days, for United Kingdom 5 business days and for other International delivery is 15 business days. Please send an email to: order@lohanthony.com

What payment methods do you accept?

You can place an order online using a major credit card like American Express, Master Card, Visa, Discover. PayPal is my current payment processor.

How do I return or exchange an item?

First you need to send an email to: order@lohanthony.com requesting a Return Authorisation reference which you will mention on return package. I won’t accept any refunds without a Return Authorisation reference. I will accept any unwashed/unworn bracelets for return or exchange within 60 days of purchase. Please send returns/exchanges to: LOHANTHONY, Returns, 113 Ebor Street, Belfast, Co Antrim, BT12 6NQ, United Kingdom

REFUNDS

All successful refunds will be credited to the original payment source.

   WHAT IF MY RETURN IS LOST IN THE MAIL?

I cannot issue refunds for items not received in my Returns mail. I recommend that you use a traceable ship method to ensure successful delivery.
If there is a problem with your order, please send an email: order@lohanthony.com